Precision Toyota

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Precision Toyota

Help Desk

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Precision Toyota

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Merge tickets

Combine tickets about the same problem. The main ticket stays open and gets every message, note and attachment from the others.

Main ticket

The one that keeps going. Usually the clearest or most complete report.

    Tickets to fold in

    Any requester, any team you can see. Each one closes and points to the main ticket.

          What will happen

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            A merge can't be undone. The folded-in tickets stay closed, their messages stay on the main ticket, and any emails above go out straight away. Check the list above before you merge.

            This can't be undone. The tickets will close and can't be separated again afterwards.